Privacy Policy
Effective Date: August 18, 2026
Elder Care Services, Inc. (“we,” “our,” or “us”) is committed to protecting your privacy and handling personal information responsibly. This Privacy Policy explains how we may collect, use, and protect information obtained through our website.
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Name
- Email address
- Phone number
- Mailing address
- Information submitted when requesting services or assistance
- Information submitted when making an inquiry, donation, or volunteer request
- Information submitted through website forms
We may also automatically collect certain information when you visit our website, such as:
- IP address
- Browser type and device information
- Pages visited and time spent on the site
- General website usage and traffic information
How We Use Your Information
We may use the information we collect to:
- Respond to inquiries and requests for information
- Assist individuals and families seeking programs, services, or support
- Process and respond to volunteer or community involvement inquiries
- Communicate information about our programs, services, events, and organization
- Process donations and related communications
- Improve our website, programs, and user experience
- Support outreach, marketing, and advertising efforts
- Maintain the security and functionality of our website
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to support website functionality, understand website usage, and improve the visitor experience. Some cookies are necessary for the website to function properly, while others may be used for analytics, advertising, or other third-party services.
We use a cookie consent management tool to provide visitors with choices regarding non-essential cookies. When you visit our website, you may be presented with a cookie consent notice that allows you to accept or manage the use of certain cookies and tracking technologies.
Your cookie preferences may be remembered for up to 180 days, after which you may be asked to confirm your preferences again.
You may also manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality or performance of some portions of the website.
Sharing of Information
Elder Care Services, Inc. does not sell or rent your personal information.
We may share information with trusted third-party service providers that assist us in operating our website or providing organizational services, such as:
- Website hosting and technology providers
- Analytics services
- Email and communication platforms
- Donation and payment processing providers
- Marketing and advertising platforms
- Other service providers necessary to support our programs and operations
These providers are expected to use information only as necessary to perform services on our behalf and to protect the information appropriately.
We may also disclose information when required by law or when reasonably necessary to protect the rights, safety, or property of Elder Care Services, Inc., our clients, website visitors, or others.
Health and Sensitive Information
Some programs and services offered by Elder Care Services, Inc. may involve personal, health-related, or other sensitive information.
Please avoid submitting sensitive medical, financial, or other confidential information through general website contact forms unless the form or system is specifically designated for that purpose.
If you need to discuss confidential information related to services or care, please contact Elder Care Services, Inc. directly so we can help you communicate through an appropriate method.
Donations and Payment Information
If you make a donation or payment through our website, payment information may be collected and processed by a third-party payment processor. Elder Care Services, Inc. may not directly receive or store complete credit or debit card information submitted through these services.
Third-party payment processors maintain their own privacy and security practices, and we encourage users to review those policies when submitting payment information.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information under our control.
However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure.
Your Choices
You may:
- Contact us to request an update or correction to personal information you have provided
- Opt out of marketing or promotional email communications
- Manage your preferences for non-essential cookies through the cookie consent controls provided on our website
- Adjust cookie preferences through your browser settings
- Contact us with questions or concerns about how your information is handled
Third-Party Links
Our website may contain links to websites, services, or resources operated by third parties. Elder Care Services, Inc. does not control these third-party websites and is not responsible for their content, security, or privacy practices.
We encourage you to review the privacy policies of third-party websites before providing personal information.
Children's Privacy
Our website is intended to provide information about Elder Care Services, Inc. and our programs and services and is not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13 through our general website.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, practices, or applicable requirements.
Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Elder Care Services, Inc.
2518 West Tennessee Street
Tallahassee, FL 32304
Phone: (850) 921-5554
Email: info@ecsbigbend.org