Senior Outreach Services

For emergency needs after hours, please call 2-1-1 to speak with a counselor about community resources or 9-1-1 for life-threatening situations.

When you call Elder Care Services (ECS), you reach a caring, well-informed counselor who is committed to answering questions and responding to requests for help. Some solutions are as simple as giving a caller the right phone number for a community resource, such as those listed in the Community Resources section of our website.

ECS can offer the following emergency or short-term help:

  • Emergency Energy Assistance helps needy seniors pay utility or propane gas bills once during the summer and once during the winter. Fans and heaters are provided based on availability by donors.
  • Emergency Food Pantry stocks essentials through donations of items such as Ensure, non-perishable foods, and adult briefs for incontinence.
  • Adaptive Medical Equipment Loan Program saves seniors the cost of purchasing items such as wheelchairs, walkers, shower chairs, canes, and bedside commodes.
  • Emergency Alert Response provides security by connecting isolated seniors with emergency services through Lifeline units placed in their homes.

Regional Elder Helpline

1-800-96-ELDER (1-800-963-5337)

The Elder Helpline is a statewide network that provides information, referral and assistance to seniors, caregivers, professionals, and the general public.

The number supports callers from Bay, Calhoun, Franklin, Gadsden, Gulf, Holmes, Jackson, Jefferson, Leon, Liberty, Madison, Taylor, Wakulla, & Washington Counties or you can call 1-866-467-4624 (Toll-Free throughout the State of Florida).