For emergency needs after hours, please call 2-1-1 to speak with a counselor about community resources or 9-1-1 for life-threatening situations.
When you call Elder Care Services (ECS), you reach a caring, well-informed counselor who is committed to answering questions and responding to requests for help. Some solutions are as simple as giving a caller the right phone number for a community resource, such as those listed in the Community Resources section of our website.
ECS can offer the following emergency or short-term help:
The Elder Helpline is a statewide network that provides information, referral and assistance to seniors, caregivers, professionals, and the general public.
The number supports callers from Bay, Calhoun, Franklin, Gadsden, Gulf, Holmes, Jackson, Jefferson, Leon, Liberty, Madison, Taylor, Wakulla, & Washington Counties or you can call 1-866-467-4624 (Toll-Free throughout the State of Florida).